Scheduler
Job Details
Home Health Companions, a progressively growing home care company, is seeking a full time Scheduler. The ideal candidate will possess excellent customer service skills, experience with staff management, and the ability to schedule Direct Support Professionals (Caregivers and CNA’s) for our 24/7 services.
The successful candidate will be responsible for quality service delivery to our clients for their home care needs, while effectively supervising, scheduling and directing our staff.
Responsibilities and Duties
- Coordinate in-home support services between Caregivers and Clients served
- Responsible for scheduling approximately 1,000 hours per week
- On-call responsibility to ensure that all clients are cared for 24/7
- Assign appropriate Caregivers to Clients and maintain schedules
- Sense of urgency is a must – no shift must go unfilled
- Ensure home care services are in compliance with company policies, procedures and state licensing laws
- Other duties as assigned
Requirements
- Must present negative COVID-19 test
- Excellent customer service, communication, and problem-solving skills.
- Experience working in a private pay, home health setting is preferred.
- Able to function well under pressure, make decisions quickly and manage confidential information.
- Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.
- Minimum 2-year college degree or related experience in client/customer service
- Minimum 3 years of scheduling in a Home Health environment
- Above average understanding of MS Office – Excel and Word
- Experience with Healthcare scheduling systems. (i.e. Meditech, Athena, Kronos, Epic, ClearCare)
- Exceptional communication skills, both written and verbal
- Able to work with minimal supervision
- MUST be flexible with work schedule and on-call duties, including weekends and evenings
- Demonstrate initiative, good judgement, discretion, enthusiasm and desire to expand and build on a great business.
- Must have a valid Texas Driver’s License, Auto Insurance with your name listed, and ability to pass a background check.