Recruiter & Care Coordinator
Job Details
The Recruiter & Care Coordinator is primarily responsible for recruiting & scheduling care givers to fulfill client needs. The Recruiter Team Lead is expected to ensure the day-to-day recruiting & scheduling program operations run smoothly as well as support the day-to-day functions of the office, consistently providing quality service to clients, while effectively supervising, scheduling, and directing caregiver staff.
Responsibilities and Duties
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties and responsibilities listed below.
Recruiting
- Identify and develop relationships with recruitment sources in the community to attract applicants to apply to our agency (e.g. schools, job fairs, community events, referrals).
- Manage online job posting (content, schedule) to attract qualified candidates at schools, job fairs, community events, etc.
- Maintain social media presence to support recruitment strategy in collaboration with Human Resources.
Selection
- Assist in hiring sufficient number of caregivers to meet the needs of the agency while maintaining hiring standards. This includes application screening, interviews (over-the-phone and in-person) and job offer. The recruitment goals are set by the President.
- Ensure new hires have completed all appropriate new-hire paperwork and meet all minimum qualifications in compliance of Home Health Companions policies.
On-Boarding of new hires
- Schedule and run new hire orientation sessions.
- Assist in creating employee badges, and establish online access to caregiver portal for all new hires.
- Collaborate with team to allocate new caregivers to clients based on open shifts and client/family requests.
- Assist in monitoring of personnel changes, and ensuring the employee database contains up-to-date information.
- Review handbook with each employee during New Hire Orientation and ensure employees are familiar with all policies and procedures.
- Assist in helping maintain employee files and ensure caregiver certification documentation is compliant.
Scheduler/Staffing
- Coordinate schedules for caregivers and clients ensuring client needs are met, available shifts are filled, and caregiver staffing is adequately utilized.
- Provide excellent client service by responding to client and caregiver requests promptly and professionally.
- Serve as first point of contact for caregiver staff regarding any client updates, questions, or concerns.
- Ensure home care services are in compliance with company policies, procedures, and state licensing laws.
- Provide on-call duties as assigned to ensure client needs are met and caregivers are adequately assigned; as necessary, and when unable to assign a caregiver to an open shift, fill in as a caregiver.
- Monitor and maintain various metrics related to caregivers and clients and report to team weekly.
- Respond in a timely, calm, and creative manner to last minute scheduling needs.
- Maintain the Dashboard in ClearCare and distribute data to the appropriate department or supervisor.
- Develop excellent relationships with clients, families, staff, and community.
- Maintain database integrity of caregivers, clients, and schedules.
- Maintain thorough knowledge of most up-to-date staff and client schedules, availability, and preferences.
- Provide support to other departments as needed.
- Perform office duties including generating reports, faxing, filing, copying; e-mailing; and other clerical and analytical responsibilities as needed.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong customer service skills. Must be professional, pleasant, and cheerful.
- Ability to work effectively with a diverse workforce and client base.
- Excellent oral and written communication skills.
- Critical thinking skills and proven ability to problem solve.
- Strong organizational skills including attention to detail, time management, and ability to multitask.
- Knowledge of general office procedures.
- Above average skills in Microsoft Office and proficiency with Google.
- Thorough understanding of ClearCare.
- Must be able to read, write, understand and communicate in the English language.
EDUCATION/EXPERIENCE (INCLUDING LICENSES, CERTIFICATE, REGISTRTIONS):
- High school graduate or equivalent is required. Associate or higher degree a plus.
- Computer proficiency required.
- Experience in home care, healthcare, or an environment serving the senior population is preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to lift approximately 20 pounds.
- Ability to work at a desk or computer for most of the shift.
- Flexibility to work evenings and weekends as needed.
- Ability to work on-call beyond a 40-hour workweek as needed.
- Ability to work beyond on an 8-hour workday as needed.
- Required to work in the office, except during after-hours on-call time periods.
- Required to drive to and work in client/patient homes when unable to assign caregivers to fill available shifts.
- At least 2 years of experience as a Caregiver and/or CNA
- At least 2 years of experience with Dementia
- Reliable transportation
- Valid TX driver’s license & TX auto insurance with your name listed as a driver
- Current TB test; proof must be provided within 30 days of hire
- CNA License highly desired, but not required